Customer Care

At Raven & Crow Apothecary, we want your experience to feel as thoughtful as the products we create.

Whether you have a question before placing an order, need assistance with an existing purchase, or simply want to know more about one of our products, we're here to help.

Order Questions

Have a question about an existing order?

Please contact us through our website and include your order number whenever possible. This helps us locate your order and assist you more efficiently.

Shipping & Delivery

For information about processing times, shipping, tracking, damaged packages, and returns, please visit our Shipping & Returns page.

Damaged or Incorrect Order

If something isn't right when your package arrives, please contact us as soon as possible.

Include your order number, a brief description of the issue, and photographs of the product and packaging when damage is involved.

We'll review the situation and help determine the appropriate resolution.

Product Questions

Questions about ingredients, directions, storage, or choosing a Raven & Crow product?

Visit our Frequently Asked Questions page or contact us before purchasing.

Complete ingredient information and product-specific directions can also be found on individual product pages whenever applicable.

Allergies & Sensitivities

Please review the complete ingredient list before using any Raven & Crow body-care or botanical product, particularly if you have known allergies or sensitivities.

Discontinue use if irritation occurs.

Product information provided by Raven & Crow Apothecary is for general informational purposes and is not intended to diagnose, treat, cure, or prevent any disease or replace professional medical advice.

Contact the Apothecary

Can't find the answer you're looking for?

Use our Contact page to send us a message.

Please allow reasonable time for a response, particularly during weekends, holidays, product launches, and busy seasonal periods.

Thank you for supporting handcrafted, small-batch work.

Rooted in Earth. Guided by the Moon. Made with Intention.