Shipping Policy
Shipping Policy
Last Updated: August 16, 2026
At Raven & Crow Apothecary, every order is carefully prepared and packaged before beginning its journey to you. Because many of our products are handcrafted in small batches, processing time and shipping transit time are separate.
Please review the following information before placing your order.
Order Processing
Orders are processed in the order they are received.
Please allow approximately 3–5 business days for your order to be prepared before shipment unless otherwise stated on the product page.
Business days do not include weekends or holidays.
Handcrafted, made-to-order, personalized, seasonal, or limited-release products may require additional processing time. When a product has a longer processing period, we will make reasonable efforts to note this in the product description.
During holidays, new collection launches, sales, or periods of unusually high order volume, processing may take longer than usual.
Processing Time vs. Shipping Time
Please remember that processing time and shipping time are different.
Processing time is the time required for Raven & Crow Apothecary to prepare and package your order.
Shipping time begins after your package has been transferred to the shipping carrier.
Estimated delivery dates provided by a carrier do not include our processing time unless specifically stated otherwise.
Shipping Rates
Available shipping methods and shipping charges are calculated and displayed during checkout based on your order, destination, package size, weight, and available carrier services.
Any free-shipping promotions or thresholds will be subject to the terms displayed at the time of purchase.
Shipping Confirmation & Tracking
When tracking is available for your shipment, you will receive a shipping confirmation containing tracking information using the email address or contact information associated with your order.
Please allow time for the shipping carrier to scan your package after receiving your tracking number.
A tracking number may be created before the carrier's tracking system shows movement.
Estimated Delivery Times
Delivery times displayed during checkout or provided by a shipping carrier are estimates unless the carrier expressly guarantees the service.
Once a package has been accepted by the carrier, delivery schedules are largely outside Raven & Crow Apothecary's control.
Weather, holidays, carrier disruptions, transportation issues, and other circumstances may result in delays.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
- Name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal code
- Country
If you discover an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to correct the address if the package has not yet been processed or shipped, but we cannot guarantee that changes can be made.
Incorrect or Incomplete Addresses
Raven & Crow Apothecary is not responsible for delivery problems caused by an incorrect or incomplete shipping address supplied by the customer.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.
Any refund issued for an eligible returned package may exclude original shipping charges and other non-refundable carrier expenses, subject to applicable law.
Packages Returned to Sender
Packages may be returned to Raven & Crow Apothecary for reasons including an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect a package from the carrier.
If your package is returned to us, please contact us.
We will review the circumstances and determine the available options. Additional shipping charges may be required for reshipment.
Shipping Delays
Occasional shipping delays can occur after an order leaves our possession.
If tracking shows that your package is still moving through the carrier's network, please allow additional time for delivery.
Raven & Crow Apothecary cannot guarantee carrier delivery dates or be held responsible for reasonable delays caused by circumstances outside our control.
Lost Packages
If your tracking information has stopped updating for an extended period or you believe your package has been lost in transit, please contact us with your order number.
We will review the available tracking information and, when appropriate, assist with the carrier's inquiry or claims process.
Please note that a package marked Delivered by the carrier is handled differently from a package confirmed lost while in transit.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Verify that the shipping address on your order is correct.
- Check around your property, mailbox, parcel locker, or other designated delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Allow a short period of time, as some carriers occasionally mark packages delivered shortly before physical delivery.
- Contact the shipping carrier if the package still cannot be located.
You may also contact Raven & Crow Apothecary with your order information so we can review the available tracking details.
Damaged Packages
We take care when packaging Raven & Crow products, particularly glass containers and other fragile goods.
If your order arrives damaged, please contact us as soon as possible after delivery.
Include:
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the shipping box
- Photographs of the interior packaging
- A photograph of the shipping label when requested
Please keep the damaged item and all original packaging until your claim has been reviewed.
Depending on the circumstances and available inventory, an approved resolution may include a replacement, refund, or another appropriate remedy.
Missing or Incorrect Items
Please inspect your order after delivery.
If an item is missing or you received something different from what you ordered, contact us with your order number and details about the issue.
We will review the order and work with you to correct verified fulfillment errors.
Multiple Shipments
In some circumstances, products from the same order may be shipped separately.
When this occurs, you may receive more than one tracking number.
International Shipping
International shipping availability, when offered, will be displayed during checkout.
International customers are responsible for understanding any import restrictions that apply in their country.
Customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may be the customer's responsibility unless otherwise stated during checkout.
International shipments may also experience customs-related delays outside Raven & Crow Apothecary's control.
Returns
Shipping-related questions involving a return, exchange, or refund are also subject to our Refund & Return Policy.
Please contact us and receive return instructions before mailing an eligible product back to Raven & Crow Apothecary.
Questions About Shipping?
If you have questions about an existing shipment, please contact us through the contact information provided on our website.
Include your order number whenever possible so we can assist you more efficiently.
Thank you for supporting handcrafted, small-batch work.
Raven & Crow Apothecary
Rooted in Earth. Guided by the Moon. Made with Intention.