Shipping & Returns

At Raven & Crow Apothecary, each order is prepared with care. Many of our products are handcrafted in small batches, so our processing time is separate from the time your package spends in transit.

Please review the information below before placing your order.

Order Processing

Orders are prepared and packaged in the order they are received.

Because many Raven & Crow products are handcrafted in small batches, please allow time for your order to be prepared before shipment.

Current estimated processing times will be provided on our website or during checkout when applicable.

Processing times may be longer during new product launches, seasonal releases, holidays, sales, or periods of unusually high order volume.

If a significant delay affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

Shipping

Shipping rates and available delivery methods are calculated at checkout based on your order and destination.

Once your order has been transferred to the shipping carrier, transit time is determined by the carrier and is separate from Raven & Crow Apothecary's processing time.

Carrier delivery estimates are estimates and are not guaranteed unless specifically stated by the carrier.

Tracking Your Order

When tracking is available, you will receive tracking information using the email address or contact information associated with your order.

Please allow time for the carrier to scan your package before tracking information begins updating.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will do our best to make a correction if the order has not yet been processed or shipped, but changes cannot be guaranteed.

Raven & Crow Apothecary is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Packages Returned to Sender

If a package is returned to Raven & Crow Apothecary because of an incorrect or incomplete address, refusal of delivery, or another issue outside our control, please contact us.

Additional shipping charges may apply if the order needs to be shipped again.

Lost or Delayed Packages

Shipping carriers occasionally experience delays that are outside our control.

If your tracking information shows that your package is still in transit, please allow the carrier reasonable time to complete delivery.

If you believe your package has been lost, contact us with your order number and we will help determine the appropriate next step.

Damaged Orders

We take care when packaging every Raven & Crow order, but damage can occasionally occur during shipping.

If your order arrives damaged, please contact us as soon as possible after delivery.

Include:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the shipping box and packaging

Please keep the product and original packaging until we have reviewed your claim.

We will evaluate the situation and determine whether a replacement, refund, or other resolution is appropriate.

Returns

Because Raven & Crow Apothecary offers handcrafted body-care, personal-care, botanical, and other products for which hygiene and product integrity are important, opened or used personal-care products cannot be returned unless they arrived damaged, defective, or incorrect.

To be considered for an eligible return, an item must generally be:

• Unused
• Unopened
• In its original condition
• In its original packaging
• Accompanied by proof of purchase

Please contact us before returning any item. Items sent back without prior authorization may not be accepted.

Non-Returnable Items

For health, hygiene, safety, or customization reasons, certain products are final sale once opened or used.

These may include:

• Body butters, creams, oils, sprays, salves, and other personal-care products
• Bath and body products
• Herbal or consumable products
• Personalized or custom-made products
• Gift cards
• Clearance or final-sale merchandise

Additional exclusions may be stated on individual product pages.

Exchanges

Because many of our products are handcrafted in small batches, we cannot guarantee inventory for direct exchanges.

If you receive an incorrect or defective item, contact us so we can determine the best resolution.

Refunds

If a return is approved, we will notify you after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the return resulted from an error by Raven & Crow Apothecary or the product arrived damaged or defective.

Please remember that banks and payment providers may require additional time to process a refund after it has been issued.

Order Changes & Cancellations

If you need to request a change or cancellation, contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing.

Orders that have already shipped cannot be canceled.

Handmade Variations

Raven & Crow products are created in small batches, and many contain botanical or naturally derived materials.

Slight variations in color, texture, scent, botanical appearance, or other characteristics may occur from batch to batch.

These natural variations are part of the handcrafted character of our products and are not considered defects.

Questions About Your Order?

If you have a question about shipping, returns, or an existing order, please contact us through our website's contact form and include your order number.

We want every Raven & Crow order to arrive safely and be something you're pleased to receive.

Rooted in Earth. Guided by the Moon. Made with Intention.