Terms of Service

Last Updated: August 16, 2026

Welcome to Raven & Crow Apothecary. These Terms of Service govern your use of our website and your purchase of products from our online store.

Throughout these Terms, “we,” “us,” and “our” refer to Raven & Crow Apothecary. “You” and “your” refer to any visitor, customer, or other person who accesses or uses our website.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction or that you have obtained any required permission to use this website.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You may not transmit viruses, malicious code, or other material intended to interfere with the operation or security of our website.

2. Products & Availability

Raven & Crow Apothecary creates and sells handcrafted and small-batch goods, which may include body-care products, candles, botanical goods, herbal products, ritual goods, gifts, digital resources, and other merchandise.

Product availability may be limited.

We reserve the right to discontinue, modify, limit, or replace products at any time without prior notice.

Products offered as seasonal, limited-edition, or small-batch releases may not be restocked.

3. Handmade Products

Many Raven & Crow products are handcrafted in small batches.

Because of the nature of handmade products and botanical ingredients, slight variations may occur in color, texture, scent, appearance, weight, botanical material, packaging, or other characteristics.

Reasonable variations associated with handmade production or natural materials are not necessarily considered defects.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, ingredient information, sizes, directions, and other information.

However, colors and appearances may vary depending on lighting, photography, displays, devices, and the natural characteristics of ingredients.

Packaging and product presentation may also change periodically.

We reserve the right to correct typographical errors, inaccuracies, or omissions and to update product information when necessary.

5. Pricing

Prices are displayed in the currency indicated on our website.

We reserve the right to change prices at any time without prior notice.

The price charged for an item will generally be the price displayed when the order is submitted, subject to correction of obvious pricing or technical errors as permitted by applicable law.

Applicable taxes, shipping charges, and other fees will be displayed during checkout when required.

6. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, inventory errors, unauthorized resale, payment problems, or other circumstances affecting our ability to fulfill the order.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

7. Order Information

You agree to provide current, complete, and accurate billing, shipping, payment, and contact information when placing an order.

You are responsible for reviewing your shipping address before completing checkout.

If you discover an error after submitting an order, contact us as quickly as possible. We cannot guarantee that changes can be made after processing has begun.

8. Payment

Payment must be successfully authorized before an order can be fulfilled.

Payments may be processed through third-party payment providers available through our ecommerce platform.

Your use of a particular payment service may also be subject to that provider's terms and privacy practices.

9. Shipping

Order processing time and carrier transit time are separate.

Shipping rates, methods, and estimated delivery information may be provided during checkout.

Carrier delivery estimates are not guarantees unless expressly stated otherwise.

For additional information about processing, shipping, damaged orders, and returns, please review our Shipping & Returns Policy.

10. Returns & Refunds

Return and refund eligibility is governed by our current Shipping & Returns Policy.

Because some Raven & Crow products are personal-care, body-care, botanical, consumable, customized, or otherwise subject to hygiene or safety considerations, certain products may not be eligible for return after opening or use.

Please review the applicable policy before returning an item.

11. Product Use

You are responsible for reading and following all directions, warnings, ingredient information, candle-care instructions, storage instructions, and other information supplied with a product.

Products should only be used for their intended purpose.

Keep products away from children and pets when appropriate.

Discontinue use of a topical product if irritation or an unexpected reaction occurs.

12. Allergies & Sensitivities

Ingredients are disclosed on product listings and/or packaging when applicable.

It is your responsibility to review ingredient information before using a product, particularly if you have known allergies or sensitivities.

The presence of botanical or naturally derived ingredients does not guarantee that a product will be appropriate for every individual.

If you are uncertain whether a product or ingredient is appropriate for you, consult an appropriately qualified healthcare professional before use.

13. Health & Wellness Disclaimer

Unless expressly stated otherwise and legally permitted, Raven & Crow Apothecary products and educational materials are not intended to diagnose, treat, cure, or prevent disease.

Information provided through our website, product descriptions, blog articles, social media, educational materials, or other communications is provided for general informational and educational purposes.

It is not intended to replace individualized medical advice, diagnosis, or treatment from a qualified healthcare professional.

Do not disregard professional medical advice or delay seeking appropriate care because of information provided by Raven & Crow Apothecary.

14. Candle Safety

Candles involve an open flame and must be used responsibly.

Never leave a burning candle unattended.

Keep burning candles away from children, pets, drafts, flammable objects, and combustible materials.

Place candles on an appropriate heat-resistant surface and follow all safety and care instructions supplied with the product.

15. Intellectual Property

Unless otherwise stated, the content of this website—including the Raven & Crow Apothecary name, branding, logos, original artwork, photographs, product descriptions, written content, graphics, label designs, educational materials, and other original content—is owned by or licensed to Raven & Crow Apothecary and is protected by applicable intellectual-property laws.

You may not reproduce, copy, distribute, sell, modify, publish, commercially exploit, or create derivative works from our protected content without prior written permission, except as otherwise permitted by law.

16. Customer Reviews & Submitted Content

If you submit a review, photograph, testimonial, comment, suggestion, or other content to us, you represent that you have the right to provide that content.

You may not submit unlawful, abusive, defamatory, infringing, fraudulent, or malicious material.

Where permitted by applicable law and subject to our Privacy Policy, content voluntarily submitted for publication may be displayed in connection with our website, products, or services.

17. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites, payment processors, shipping carriers, social-media platforms, applications, or other services.

We do not control those third parties and are not responsible for their independent content, availability, security, privacy practices, or policies.

Your use of third-party services may be governed by separate terms.

18. Prohibited Uses

You may not use our website or services to:

• Violate applicable laws or regulations.
• Infringe intellectual-property rights.
• Submit false or misleading information.
• Transmit malicious software or harmful code.
• Attempt unauthorized access to our website or systems.
• Collect or misuse personal information belonging to others.
• Interfere with website security or functionality.
• Use our content or services for fraudulent or unlawful purposes.

We reserve the right to restrict access to our services when reasonably necessary to protect our business, customers, or systems.

19. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, rights, or protections that cannot legally be excluded under applicable consumer-protection law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Raven & Crow Apothecary will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Raven & Crow Apothecary from claims, losses, liabilities, or expenses arising from your unlawful misuse of our website or services or your material violation of these Terms.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

23. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our products, services, business practices, legal obligations, or website.

The current version will be posted on this page with an updated revision date.

Your continued use of the website following an update constitutes acceptance to the extent permitted by applicable law.

24. Governing Law

These Terms are governed by the laws applicable to Raven & Crow Apothecary and its principal place of business, without limiting any mandatory consumer protections that may apply in your jurisdiction.

Before publishing, replace this paragraph with the governing state/province and country applicable to your business after confirming the appropriate jurisdiction.

25. Contact Us

Questions regarding these Terms of Service may be submitted through the contact information provided on our website.

For questions concerning an existing order, please include your order number whenever possible.

Raven & Crow Apothecary

Rooted in Earth. Guided by the Moon. Made with Intention.